FAQ's Graho Ka Khel

Here are our frequently asked questions for India. If you can't find yours, write us.

How do I contact Customer Support?

We want your grahokakhel experience to be great, and that means making sure that you get the help you need, when you need it. To quickly find the answers to your questions, first click the "Help” link at the top of any grahokakhel page. You'll come here to the Help Center, where you can search or browse through the Help topics to find the information you need. If you still need help, click on the Contact Us link on the top of any Help page. This will take you to a special form where you can send us an email.It's important to include as much information as possible in your email when contacting us. Be sure to include your User ID and if you are referring to a particular item please include the Product Model/Id of the item. Please note that, depending on the nature of your question, it can take anywhere from 24 to 72 hours to receive a response from Customer Support through email. You may also wish to consider taking a look at our Chat Boards, where you may find some great advice from other members.


  1. How do I find the product I am looking for?
  2. How reliable is product “availability”?
  3. Do you stock any other products?
  4. Are the products you offer Asian specification?


  1. How do I place an order?
  2. What payment methods are available?
  3. Can I place my order by Email / Fax?
  4. How do you secure credit card payments?
  5. Is my money withdrawn directly after I have placed an order?
  6. How does the bank transfer work?
  7. Can I add items to my order?
  8. How can I follow up the order?
  9. What is the security check?
  10. What happens if the product I ordered is not in stock?
  11. What delivery options do you offer?
  12. What is the delivery time?
  13. Can I place an order to be delivered to someone else / to another country?
  14. Can I change the delivery address?
  15. How can I track my delivery?
  16. How do I obtain a copy of my invoice?
  17. How do I change my password?
  18. If I order from you again, do you keep my personal details or do I have to go through the order process from the beginning?
  19. Why is my order pending, when I track it on your website?
  20. What happens if the courier misplaces my parcel?
  21. Do you deliver to the foreign countries?


  1. Do you offer any special deals or discounts such as gift vouchers?
  2. How do I obtain a Graho Ka Khel Gift Voucher?


  1. How can I cancel my order?
  2. How can I be sure the order was cancelled and refunded?
  3. Can I cancel parts of my order?


  1. What time should I expect my parcel to be delivered?
  2. Will I be informed of the exact time of delivery?
  3. What happens if I am not at my delivery address at the time of delivery?
  4. Do I have to sign for the parcel personally, or can someone else sign for it?
  5. Can I refuse the delivery?
  6. What should I do when I receive the parcel?
  7. What happens if the parcel is damaged or has been opened / mistreated?
  8. What if I receive someone else's order?
  9. Why has my order not been dispatched?
  10. How do I place my order?


  1. How does the pick-up store work?


  1. Can I return the product if I am not happy with it?
  2. Where do I send my faulty product?
  3. Who pays for return shipping fees?
  4. How do I send the product back to you?


  1. How do I unsubscribe from your newsletter?
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